Bilingual Customer Support Specialist — Tech & Solutions

Kapsch Trafficcom Transportation SA.; Corona, Northern (CA, KY); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

No-cost medical insurance

Job summary

Kapsch TrafficCom is seeking a full-time customer service representative in an onsite role in the United States. The position supports a toll program, answering calls, providing information, and resolving customer issues. Training is provided; no prior formal call center experience is required.

Starting pay ranges between $17.50 and $22.00 per hour, bilingual preferred but not required. Working hours are 8:00 am–6:00 pm Monday–Friday with one Saturday per month, 9:00 am–1:00 pm.

Qualifications

• High school diploma or equivalent required.
• 1–3 years’ experience in a customer service call center or retail customer service environment.
• Excellent communication skills, interpersonal skills and professional phone demeanor.
• Beginner to intermediate level experience with MS Office—Word, Excel and Outlook.
• Ability to learn internal, proprietary systems.
• Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.
• Must be able to work an 8-hour shift from 8:00 am–6:00 pm Monday to Friday with rotating Saturday shifts from 9:00 am–1:00 pm.

Responsibilities

• Serves as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information and service regarding the PROGRAM.
• Maintains a thorough knowledge and understanding of the customer service center and PROGRAM operations to assist customers and resolve problems.
• Process credit card and e‑check payments for replenishment or violation payments
• Open cases for unsolved customer inquiries.
• Handle customer complaints, researches and adjusts account discrepancies as requested by Customer Service Supervisor.
• Process and reply to e‑mails from customers.
• Process customer disputes.
• Process image review queues
• Conduct Web chat to answer questions and provide assistance to customers.
• Process the closing of customer accounts and issue refunds when necessary.
• Perform updates to toll violations, violation payments, customer payments or accounts to keep demographic, vehicle and credit card information current.
• Accurately documents all updates on BOS.
• Maintains a consistent, high quality, customer‑focused orientation when conducting business and providing services or products to clients, the general public and other external customers.
• Exhibits professional image in a team environment with the ability to interact well and in positive manner, with all team members.
• Performs other necessary duties as assigned by the PROGRAM management.

Skills

Communication skills

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Kapsch TrafficCom is seeking a full-time customer service representative in an onsite role in the United States. The position supports a toll program, answering calls, providing information, and resolving customer issues. Training is provided; no prior formal call center experience is required.

Starting pay ranges between $17.50 and $22.00 per hour, bilingual preferred but not required. Working hours are 8:00 am–6:00 pm Monday–Friday with one Saturday per month, 9:00 am–1:00 pm.