Customer Service Representative

Kapsch Group; Corona (CA); On-site; USD 24,108 - 30,307; Full time

Benefits offered by this job

Full benefits package

Job summary

Kapsch TrafficCom is hiring for an onsite customer service representative in Corona, CA. The role requires 1–3 years in customer service and offers a full benefits package. You will handle inquiries, process payments, and maintain accurate records while working a Monday–Friday schedule with a rotating Saturday shift.

Starting pay ranges from $17.50 to $22.00 per hour. Bi-lingual is preferred but not required. Join a team focused on quality service and professional growth.

Qualifications

• High school diploma or equivalent required.
• 1–3 years’ experience in customer service call center or retail helpful.
• Excellent communication and professional phone demeanor.
• Able to learn internal, proprietary systems.
• Self-motivated, dependable and team‑oriented.

Responsibilities

• Serve as the first point of contact for customer service issues.
• Respond to calls and provide information about the PROGRAM.
• Maintain knowledge of center operations to assist customers.
• Process payments for replenishment or violations.
• Open cases for unsolved inquiries and handle disputes.

Skills

Communication

Teamwork

Analytical mindset

Education

High school diploma or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family‑owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.

This is an onsite, office‑based position, and remote worker options are not available. The role is full‑time, requiring 8‑hour shifts within operating hours of 8:00 am – 6:00 pm, Monday to Friday. All Representatives will also be part of a rotating once‑a‑month Saturday shift from 9:00 am – 1:00 pm.

Starting Pay Rate: $17.50 – $22.00 per hour. Bi‑lingual preferred, but not required.

Role Responsibilities

• Serve as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information and service regarding the PROGRAM.
• Maintain a thorough knowledge and understanding of the customer service center and PROGRAM operations to assist customers and resolve problems.
• Process credit card and e‑check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.
• Handle customer complaints, research, and adjust account discrepancies as requested by the Customer Service Supervisor.
• Process and reply to e‑mails from customers.
• Process customer disputes.
• Process image review queues.
• Conduct web chat to answer questions and provide assistance to customers.
• Process the closing of customer accounts and issue refunds when necessary.
• Perform updates to toll violations, violation payments, customer payments or accounts to keep demographic, vehicle, and credit card information current.
• Accurately document all updates on BOS.
• Maintain a consistent, high‑quality, customer‑focused orientation when conducting business and providing services to clients, the general public, and other external customers.
• Exhibit a professional image in a team environment with the ability to interact well and in a positive manner with all team members.
• Perform other necessary duties as assigned by PROGRAM management.

What’s in it for you?

• Opportunity to solve complex problems that improve the daily lives of people around the world.
• Opportunity to work with cutting‑edge technologies in a high‑growth industry.
• Career growth and development.
• Casual work environment.
• Full benefits package including paid time off, 401(k) and a no‑cost medical insurance option for employees and eligible dependents.

What We Are Looking For

• High school diploma or equivalent required.
• 1‑3 years’ experience in a customer service call center or retail customer service environment.
• Excellent communication skills, interpersonal skills, and a professional phone demeanor.
• Beginner to intermediate level experience with MS Office – Word, Excel, and Outlook.
• Ability to learn internal, proprietary systems.
• Must be self‑motivated, dependable, detail‑oriented, and enjoy working in a team‑oriented environment.
• Analytical, with a sense of urgency and the capability to take individual initiative in the role.
• Must be able to work an 8‑hour shift from 8:00 am – 6:00 pm Monday to Friday with rotating Saturday shifts from 9:00 am – 1:00 pm.

Kapsch TrafficCom is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug‑free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation for any part of the application or interview process, please send an email to [e-mail] to advise of the nature of your request along with your contact information.

Candidates requiring sponsorship: Kapsch TrafficCom regrets that presently we are unable to consider individuals for this position who will require sponsorship for employment visa status (i.e., TN, H1‑B, OPT, etc.).

Unsolicited third‑party candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third‑party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third‑party employment agency, individual or entity.