In-Office Customer Experience Agent – Problem Solver & Payments

Kapsch Trafficcom Transportation SA.; Corona (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Full benefits package

Paid time off

401(k)

No-cost medical insurance option

Job summary

Kapsch TrafficCom is seeking a dedicated, onsite customer service agent for a full-time role in Corona, CA. You will be the first point of contact for public inquiries and provide general information and service regarding the PROGRAM.

Training will be provided; no mandatory prior call-center experience is required. The position offers a comprehensive benefits package and opportunities for growth within a global technology leader.

Qualifications

• High school diploma or equivalent.
• 1–3 years in a customer service call center or retail environment.
• Excellent communication skills and professional phone demeanor.

Responsibilities

• Serve as the first point of public contact for customer service issues.
• Respond to calls and provide information about the PROGRAM.
• Process payments for replenishment or violations and open cases for unresolved inquiries.
• Handle customer complaints and research account discrepancies as requested by supervision.
• Process emails and web chats, and respond to customer inquiries.
• Close customer accounts and issue refunds when necessary.
• Update toll, payment, and account information in the system.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Education

High school diploma

Tools

MS Office (Word, Excel, Outlook)

Job description

Kapsch TrafficCom is seeking a dedicated, onsite customer service agent for a full-time role in Corona, CA. You will be the first point of contact for public inquiries and provide general information and service regarding the PROGRAM.

Training will be provided; no mandatory prior call-center experience is required. The position offers a comprehensive benefits package and opportunities for growth within a global technology leader.