IT Support Technician I — Windows & Mac Expert

Biamp Systems LLC; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks PTO + 9 holidays

401(k) + matching

Life insurance + disability

HSA/FSA with Biamp contributions

Tuition reimbursement

Charitable donation matching

Discretionary bonus

Referral bonuses

Job summary

Biamp Systems LLC seeks an IT Support Technician I to handle first-line support for desktop and mobile systems in a Microsoft-centric environment with some Apple and Linux. You will troubleshoot, set up accounts, deploy workstations, and document resolutions to support end users in Beaverton, OR.

The role emphasizes strong communication, customer service, and willingness to learn, with training opportunities and exposure to MS 365, hardware, and networking concepts as part of a collaborative

Qualifications

• 1–3 years in an IT support role.
• Associates degree in computer science, information technology, or related field preferred.
• Solid understanding of Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications.
• Knowledge of computer hardware and peripherals.
• Understanding of networking concepts and troubleshooting.
• Strong communication and customer service orientation.

Responsibilities

• Resolve user inquiries and technical issues via phone, email, and ticketing system.
• Perform thorough troubleshooting for hardware and software problems.
• Manage account setup, password resets, and access management.
• Escalate complex issues with proper documentation.
• Deploy software updates on end-user devices and maintain devices.
• Maintain accurate inventory of IT equipment and supplies.
• Configure and deploy workstations for new employees.
• Create documentation and training materials for issues and resolutions.
• Support users with Microsoft 365 applications and other standard software.

Skills

Windows OS

macOS

Microsoft 365

Troubleshooting

Customer service

Communication

Education

Associates degree in CS/IT or related field

Tools

CompTIA A+ certification

Job description

Biamp Systems LLC seeks an IT Support Technician I to handle first-line support for desktop and mobile systems in a Microsoft-centric environment with some Apple and Linux. You will troubleshoot, set up accounts, deploy workstations, and document resolutions to support end users in Beaverton, OR.

The role emphasizes strong communication, customer service, and willingness to learn, with training opportunities and exposure to MS 365, hardware, and networking concepts as part of a collaborative