Onsite TAC Systems Analyst 24/7 IT Support

MERIPLEX; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

401K

PTO

Holiday pay

Referral bonuses

Job summary

Meriplex is seeking a Systems Analyst to support its Technical Assistance Center in Indianapolis, IN. The role focuses on Level 1 end-user issue resolution, desk-side assistance, and application support within our TAC environment.

You will work onsite supporting a Meriplex client, handling basic OS and network issues, AD navigation, and ticketed requests while following SOPs to ensure timely service delivery.

Qualifications

• A+ certification is preferred.
• Network+ certification is preferred.
• Server+ certification is preferred.
• Strong written and verbal communication skills are required.

Responsibilities

• Provide first-line end-user support for desktop and application issues.
• Troubleshoot basic network connectivity and device/user access.
• Assist with incident response system reboots and ITIL processes.
• Perform basic OS support and VPN/password reset tasks.
• Offer scripted application support and guidance to users.

Skills

Microsoft 365 basics

Command line

Technical triage

Technical communication

Teamwork

Ticketing processes

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

RMM tools

Ticketing system

Active Directory

Job description

Meriplex is seeking a Systems Analyst to support its Technical Assistance Center in Indianapolis, IN. The role focuses on Level 1 end-user issue resolution, desk-side assistance, and application support within our TAC environment.

You will work onsite supporting a Meriplex client, handling basic OS and network issues, AD navigation, and ticketed requests while following SOPs to ensure timely service delivery.