Onsite Senior IT Systems Analyst - Client Support

Meriplex-Communication; Stratford (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Meriplex Communications in Stratford, CT seeks a Senior Systems Analyst to serve as the on-site foundation of the Technical Assistance Center, resolving Level 1 end-user issues and escalating where needed. The role covers multiple CT client locations and base is Stratford, CT.

The candidate will provide advanced workstation and app support, manage Active Directory, VPN connectivity, and network issues, and participate in after-hours on-call support while following SOPs.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Ability to communicate both verbal and written technical information to end-users and internal IT.
• Ability to set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Work well in a team and show respect to colleagues and customers.
• Adherence to ticketing methodologies regarding documentation and workflow.
• Resolve service requests with appropriate urgency and professionalism.
• Manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Provide top-tier service to customers, vendors, and staff.

Responsibilities

• Embedded resource at client site focused 100% on client’s IT support.
• Primary on-site duty location at client HQ in Stratford, CT.
• Travel to support additional client locations across CT as needed.
• Provide after-hours on-call support as required.
• Act as escalation point for L1 Systems Analysts.
• Deliver advanced workstation support.
• Provide advanced customer-specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage for virtual server support.
• Follow SOP to resolve technical issues.
• Administer advanced Active Directory support.
• Perform ITIL-based security and basic printing/connectivity support.
• Deliver scripted application support.
• Troubleshoot TCP/IP; resolve VPN connectivity issues and password resets.
• Provide advanced end-user email support.
• Utilize scripting knowledge.
• Perform root cause analysis.
• Develop standardized triage SOPs for Analysts.

Skills

Microsoft 365

Command line

Technical triage

Communication skills

Ticketing workflows

RMM tools

Active Directory

Scripting basics

Education

A+ Certification

Network+ Certification

Server+ Certification

Microsoft 365 Certification

VMware certification

Tools

VMware

PowerShell

RMM tools

Job description

Meriplex Communications in Stratford, CT seeks a Senior Systems Analyst to serve as the on-site foundation of the Technical Assistance Center, resolving Level 1 end-user issues and escalating where needed. The role covers multiple CT client locations and base is Stratford, CT.

The candidate will provide advanced workstation and app support, manage Active Directory, VPN connectivity, and network issues, and participate in after-hours on-call support while following SOPs.