Senior Systems Analyst - Advanced IT Support Engineer

Meriplex; Aurora (CO); On-site; USD 3,616,200 - 4,635,624; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Group term life

401(k)

Paid time off

Holiday pay

Referral bonuses

Job summary

Meriplex is seeking an L1 Systems Analyst escalation specialist to deliver advanced workstation and application support, troubleshoot complex network and connectivity issues, and manage AD and ITIL security tasks. You will follow SOPs and work within a collaborative MSP environment.

The role requires strong Microsoft 365 and TCP/IP knowledge, ticketing discipline, and ability to communicate technical information clearly to varied audiences. Shift aligns with MST business hours.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to end-users and internal IT departments.
• Ability to set expectations regarding service delivery.
• Strengthen customer relationships through service excellence.
• Team-oriented and respectful collaboration.
• Adherence to ticketing methodologies and documentation.

Responsibilities

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Ablе to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

Skills

Microsoft 365

Command line

Technical triage

TCP/IP

Communication

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Azure certification

VMware knowledge

Tools

RMM tools

Job description

Meriplex is seeking an L1 Systems Analyst escalation specialist to deliver advanced workstation and application support, troubleshoot complex network and connectivity issues, and manage AD and ITIL security tasks. You will follow SOPs and work within a collaborative MSP environment.

The role requires strong Microsoft 365 and TCP/IP knowledge, ticketing discipline, and ability to communicate technical information clearly to varied audiences. Shift aligns with MST business hours.