On-Site Senior IT Systems Analyst - Client Support

Meriplex; Stratford (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Meriplex is seeking a Senior Systems Analyst to join the Technical Assistance Center in Stratford, CT. You will act as an escalation point, resolve Level 1 issues, and deliver advanced workstation and application support across client sites throughout Connecticut.

The role requires strong Microsoft 365 and TCP/IP knowledge, AD, and scripting basics, with after-hours on-call ability and travel to client locations as needed.

Qualifications

• Prior MSP helpdesk experience is highly encouraged.
• Experience in healthcare settings is a plus.
• Experience in senior living communities is a significant plus.
• ITIL experience is a plus.
• Cisco Meraki experience is a significant plus.
• Certifications such as A+, Network+, Server+, Microsoft 365 are preferred.
• Azure support experience is desirable.
• Superior reading, writing, and communication skills.

Responsibilities

• Embedded resource at client site focused 100% on client’s IT support.
• Serve as escalation point for L1 Systems Analyst.
• Provide advanced workstation and application support.
• Troubleshoot network connectivity and devices/user connectivity.
• Administer Active Directory and basic OS support.
• Perform root cause analysis and follow SOPs.
• Support after-hours on-call emergencies and VPN issues.

Skills

Microsoft 365

Command line

Technical triage

TCP/IP

Communication

Education

A+, Network+, Server+, Microsoft 365

ITIL

Tools

Azure

VMware

Cisco Meraki

RMM tools

Job description

Meriplex is seeking a Senior Systems Analyst to join the Technical Assistance Center in Stratford, CT. You will act as an escalation point, resolve Level 1 issues, and deliver advanced workstation and application support across client sites throughout Connecticut.

The role requires strong Microsoft 365 and TCP/IP knowledge, AD, and scripting basics, with after-hours on-call ability and travel to client locations as needed.