Hybrid Systems Support Technician I

American Specialty Health Incorporated; Carmel (IN); Hybrid; USD 29,232 - 35,817; Full time

Job summary

American Specialty Health Incorporated is seeking a Systems Support Technician I on-site in Carmel, IN to assist staff with technical issues and maintain efficient IT operations in our ITO department.

You will handle tickets, imaging devices, support end users, and collaborate with IT teams; occasional on-call work and hybrid/onsite flexibility are required; a high school diploma and Windows/O365 familiarity are expected, with CompTIA A+ or MS-900 being a plus.

Qualifications

• High school diploma required.
• Minimum 1 year experience in a technical support role in a Windows environment.
• Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
• CompTIA A+ or MS-900 certification preferred but not required.

Responsibilities

• Work incoming requests from end users via telephone, e-mail and the ticketing system in a courteous manner.
• Log all Service Desk interactions in our ticketing system.
• Daily review of open or escalated tickets; review/update/follow-up/close open or elevate tickets.
• Work cooperatively with fellow IT members to create and maintain a knowledge base for systems use and develop tools that enable collaboration and information sharing in a virtual environment.
• When required, elevate complex issues to our internal Level 2 team.
• Develop and maintain strong working relationships with various teams within the organization, assisting with projects as needed.
• This position is required to and must be willing to work on-call rotations when needed.
• May need to assemble New Hire equipment kits based on time zone and demand.
• Proficient in imaging and configuring devices for New Hires, Break/Fix replacements, and upgrades.
• Work closely with our local Facilities team and/or other IT team members during implementations of new equipment or software or upgrades.
• Attends team, departmental, and staff meetings to discuss issues and foster teamwork.
• Help update support documentation as our environment changes.

Skills

Customer service

Communication skills

Multi-tasking

Team collaboration

Problem-solving

On-call rotations

Education

High school diploma

CompTIA A+ or MS-900

Tools

Ticketing system

Imaging devices

Microsoft 365

Job description

American Specialty Health Incorporated is seeking a Systems Support Technician I on-site in Carmel, IN to assist staff with technical issues and maintain efficient IT operations in our ITO department.

You will handle tickets, imaging devices, support end users, and collaborate with IT teams; occasional on-call work and hybrid/onsite flexibility are required; a high school diploma and Windows/O365 familiarity are expected, with CompTIA A+ or MS-900 being a plus.