Systems Analyst

MERIPLEX; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

401K

PTO

Holiday pay

Referral bonuses

Job summary

Meriplex is seeking a Systems Analyst to support its Technical Assistance Center in Indianapolis, IN. The role focuses on Level 1 end-user issue resolution, desk-side assistance, and application support within our TAC environment.

You will work onsite supporting a Meriplex client, handling basic OS and network issues, AD navigation, and ticketed requests while following SOPs to ensure timely service delivery.

Qualifications

• A+ certification is preferred.
• Network+ certification is preferred.
• Server+ certification is preferred.
• Strong written and verbal communication skills are required.

Responsibilities

• Provide first-line end-user support for desktop and application issues.
• Troubleshoot basic network connectivity and device/user access.
• Assist with incident response system reboots and ITIL processes.
• Perform basic OS support and VPN/password reset tasks.
• Offer scripted application support and guidance to users.

Skills

Microsoft 365 basics

Command line

Technical triage

Technical communication

Teamwork

Ticketing processes

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

RMM tools

Ticketing system

Active Directory

Job description

Indianapolis city (balance), IN 46278, USA

Description

Position Summary:

The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in Indianapolis, IN.

Key Responsibilities:

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Knowledge, Skills, and Abilities:

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

• A+ certification.
• Network+ certification.
• Server+ certification.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification.

Work Schedule/Travel:

• Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

• medical
• dental
• vision
• disability
• group term life insurance
• 401K
• plus PTO
• holiday pay
• referral bonuses

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.