Onsite Summer IT Support Engineer - Windows 11 Migration

RRD Company; Wheeling (WV); On-site; USD 27,000 - 39,000; Part time

Job summary

RRD Company is seeking a motivated student to join our IT team this Summer in an onsite role. You will provide end user computing support, participate in endpoint configuration and upgrades, and maintain asset records in our ITSM system (ServiceNow).

Ideal candidates are pursuing a bachelor’s or master’s degree, possess strong communication skills, and can work in a dispersed team while delivering timely, quality support.

Qualifications

• Must be pursuing a Bachelor or Masters degree from an Accredited University or College in a discipline related to the described work.

Responsibilities

• Installation and configuration of endpoints following documented processes for refresh initiatives.
• Participate in migration to Windows 11 as directed.
• Provide end user support per documented processes and corporate policies.
• Maintain asset records in the ITSM toolset (ServiceNow).
• Distribute software and application installs ensuring proper licensing.
• Troubleshoot hardware/software issues, network, and peripherals, updating and closing tickets.
• Assist in related duties and special projects as assigned.

Skills

Excellent communication

Analytical skills

Organizational skills

Customer service mindset

Team collaboration

Multitasking

Education

Bachelor or Masters degree in related field

Tools

Windows

macOS

ServiceNow

Google Workspace

Job description

RRD Company is seeking a motivated student to join our IT team this Summer in an onsite role. You will provide end user computing support, participate in endpoint configuration and upgrades, and maintain asset records in our ITSM system (ServiceNow).

Ideal candidates are pursuing a bachelor’s or master’s degree, possess strong communication skills, and can work in a dispersed team while delivering timely, quality support.