IT Support Engineer Intern - Windows 10/11 & ITSM (Onsite)

RR Donnelley & Sons; Warrenville (IL); On-site; USD 27,000 - 39,000; Part time

Job summary

RRD is hiring an IT Support Engineer Intern for its Warrenville, IL office. The internship starts January 2027, is part-time for the school year, then transitions to full-time in the summer. This is an onsite position focused on end-user computing and endpoint management.

The role involves configuring endpoints, upgrading Windows versions, asset tracking in ServiceNow, software distribution, and providing user support with strong customer service in a collaborative environment.

Qualifications

• Pursuing a bachelor or master degree in a related field.
• Clear communication, formal/informal as needed for audiences.
• Strong Windows experience and Office proficiency.
• Experience troubleshooting software installations is a plus.
• Analytical mindset with strong organization and multitasking.

Responsibilities

• Install and configure endpoints per documented refresh processes.
• Assist in migrating endpoints from Windows 10 to Windows 11.
• Provide end-user support following documented processes.
• Maintain asset records in the ITSM toolset (ServiceNow).
• Distribute software in line with licensing policies.
• Troubleshoot hardware/software, network, and applications issues.
• Perform other duties and participate in special projects as needed.

Skills

Communication skills

Windows OS

Microsoft Office

Hardware/software troubleshooting

Analytical skills

Organizational skills

Team collaboration

Google Workspace

Networking basics

End-user support

Education

Bachelor or Master degree in IT/IS or related field

Tools

ServiceNow

Job description

RRD is hiring an IT Support Engineer Intern for its Warrenville, IL office. The internship starts January 2027, is part-time for the school year, then transitions to full-time in the summer. This is an onsite position focused on end-user computing and endpoint management.

The role involves configuring endpoints, upgrading Windows versions, asset tracking in ServiceNow, software distribution, and providing user support with strong customer service in a collaborative environment.