Onsite IT Support Engineer Intern - End-User & Windows 11

RRD; Warrenville (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

RRD in Warrenville, IL is seeking an IT Support Engineer Intern to join onsite. The internship begins January 2027, is part-time for the school year and shifts to full-time in the summer.

You will support end-user computing, assist in upgrading endpoints from Windows 10 to Windows 11, and maintain asset records in the ITSM tool ServiceNow. This role emphasizes collaboration in a distributed IT team, adherence to corporate policies, and accurate documentation.

Qualifications

• Pursuing a Bachelor or Masters degree from an Accredited University or College in a discipline related to the described work.
• Excellent communication skills and ability to tailor messaging to the audience.
• Able to apply functional computer knowledge with Windows, Mac, or other tools.
• Knowledge of Windows OS (preferably 10/11) and Microsoft Office.
• Experience in troubleshooting software installations is a plus.
• Strong analytical and organizational skills; multitask across projects.
• Ability to work in a geographically dispersed team with customer service mindset.
• Familiarity with Google apps is an asset.
• Basic knowledge of network infrastructures including switches, hubs, and patch cabling.

Responsibilities

• Installation and configuration of endpoints according to documented processes for refresh initiatives.
• Participate in migration to upgrade endpoints from Windows 10 to Windows 11 as directed.
• Provide end-user support following documented processes and corporate policies.
• Maintain accurate asset records in the ITSM toolset (ServiceNow).
• Distribute software and applications following licensing policies.
• Troubleshoot hardware/software issues, network, and peripherals; update and close tickets.

Skills

Communication

Windows OS

Microsoft Office

Networking basics

Customer service

Analytical thinking

Team collaboration

Google Apps

Education

Bachelor's or Master's degree in related field

Tools

ServiceNow

Google Workspace

Windows 10/11

Job description

RRD in Warrenville, IL is seeking an IT Support Engineer Intern to join onsite. The internship begins January 2027, is part-time for the school year and shifts to full-time in the summer.

You will support end-user computing, assist in upgrading endpoints from Windows 10 to Windows 11, and maintain asset records in the ITSM tool ServiceNow. This role emphasizes collaboration in a distributed IT team, adherence to corporate policies, and accurate documentation.