IT Support Engineer Summer Intern

RR Donnelley & Sons; Wheeling (WV); On-site; USD 27,000 - 39,000; Full time

Job summary

RR Donnelley & Sons is seeking a motivated student to join the IT team for Summer, onsite. The role provides end-user computing support to a decentralized user community, including configuration, installation, and deployment of endpoints and assets.

You will contribute to Windows 10 remediation and participate in upgrading fleets to Windows 11. Strong communication and multitasking are essential, with asset tracking in ITSM tools and adherence to corporate policies.

Qualifications

• Pursuing a Bachelor or Master's degree in a related field.
• Strong communication and customer service skills.
• Experience with Windows 10/11, macOS, and Office suite.
• Familiarity with Google Workspace and basic networking concepts.
• Experience troubleshooting software installations is a plus.

Responsibilities

• Install and configure endpoints per documented refresh processes.
• Support migration from Windows 10 to Windows 11 as directed.
• Provide end-user support following ITSM processes and policies.
• Maintain asset records in ServiceNow and asset management systems.
• Distribute software and ensure proper licensing per policy.
• Troubleshoot hardware/software issues, network, and peripherals; close tickets.
• Participate in special projects as assigned.

Skills

Communication

Customer service

Analytical

Multitasking

Teamwork

Attention to detail

Education

Bachelor's or Master's degree in related field

Tools

Windows 10/11

macOS

Microsoft Office

Google Workspace

ServiceNow

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

RRD is seeking a motivated and energetic student to join our team this Summer!

This is a onsite position.

Provide end user computing support to a decentralized user community. Collaborate and participate in the configuration, installation and deployment endpoints including hardware and software as it relates to current refresh initiatives as well as resolution to issues arising with existing fleet of hardware including windows 10 remediation. Maintain accurate records of all assets within supported ITSM toolset.

Responsibilities

• Installation and configuration of endpoints following documented processes as it related to existing refresh initiatives.
• Participate in migration initiative to upgrade existing endpoint fleet from Windows 10 to Windows 11 as directed.
• Provide end user support on areas of responsibility following document processes and procedures in adherence to corporate policies.
• Provide accurate record keeping of all assets (additions/changes/deletions) in accordance to existing asset management protocol within corporate ITSM toolset (ServiceNow)
• Distribute software and application installs in alignment with software install policies to ensure proper licensing.
• Troubleshoots any technical difficulty with hardware and software issues, Internet, network, applications, configurations and peripheral equipment as assigned through Corporate ITSM toolset, including timely updating and closing tickets.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Must be pursuing a Bachelor or Masters degree from an Accredited University or College in discipline related to functional work described above.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Possess a good working knowledge of Microsoft Windows Operating System (preferably Windows 10 and 11), and Microsoft Office Suite of applications
• Previous experience in troubleshooting software installations is an asset.
• Possess strong analytical and organizational skills and the ability to multitask between projects including attention to accuracy and details.
• Ability to work in a geographically dispersed team environment with positive attitude and an appreciation for strong customer service skills.
• Familiarity with Google (Gmail, Docs, Site, Groups) is an asset
• Basis knowledge of network infrastructures including switches, hubs and patch cabling.

Additional Information

The rate of pay for this role at the noted location is $24.00 / hour.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.