IT Support Engineer Intern

RRD Company; Warrenville (IL); On-site; USD 27,000 - 39,000; Part time

Job summary

RRD is seeking an IT Support Engineer Intern for our Warrenville, IL office. The internship starts January 2027 as part-time, moving to full-time in the summer. This is an on-site internship with responsibilities spanning end-user computing and asset management.

The role involves configuring endpoints, supporting Windows 10/11 deployments, maintaining ITSM records in ServiceNow, and ensuring software licensing compliance. Strong communication and organization are essential.

Qualifications

• Pursuing a Bachelor or Masters degree in a related field.
• Excellent communication skills and ability to tailor messaging to audience.
• Strong computer knowledge across Windows, Mac, or similar tools.
• Knowledge of Windows OS (preferably 10/11) and Office applications.
• Experience troubleshooting software installations is a plus.
• Strong analytical and organizational skills and ability to multitask.
• Ability to work in a geographically dispersed team environment.
• Familiarity with Google Workspace is a plus.

Responsibilities

• Install and configure endpoints per documented processes.
• Participate in upgrading endpoints from Windows 10 to Windows 11 as directed.
• Provide end user support following documented processes and corporate policies.
• Maintain accurate asset records in the ITSM toolset (ServiceNow).
• Distribute software and applications in line with licensing policies.
• Troubleshoot hardware/software, network, and peripheral issues and close tickets promptly.
• Participate in related duties and special projects.

Skills

End user support

Communication

Multitasking

Team collaboration

Attention to detail

Education

Bachelor or Masters degree in related field

Tools

ServiceNow

Windows 10/11

Microsoft Office Suite

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

RRD is looking for an IT Support Engineer Intern to join our team in our Warrenville, IL office!

The internship is scheduled to begin in January 2027 on a part-time basis for the remainder of the academic school year, transitioning to full-time hours during the summer months.

THIS IS AN ONSITE POSITION.

Job Summary

The Intern will provide end user computing support to a decentralized user community. He/She will collaborate and participate in the configuration, installation and deployment endpoints including hardware and software as it relates to current refresh initiatives as well as resolution to issues arising with existing fleet of hardware including windows 10 remediation. They will also maintain accurate records of all assets within supported ITSM toolset.

Responsibilities:

• Installation and configuration of endpoints following documented processes as it related to existing refresh initiatives.
• Participate in migration initiative to upgrade existing endpoint fleet from Windows 10 to Windows 11 as directed.
• Provide end user support on areas of responsibility following document processes and procedures in adherence to corporate policies.
• Provide accurate record keeping of all assets (additions/changes/deletions) in accordance to existing asset management protocol within corporate ITSM toolset (ServiceNow)
• Distribute software and application installs in alignment with software install policies to ensure proper licensing.
• Troubleshoots any technical difficulty with hardware and software issues, Internet, network, applications, configurations and peripheral equipment as assigned through Corporate ITSM toolset, including timely updating and closing tickets.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Must be pursuing a Bachelor or Masters degree from an Accredited University or College in discipline related to functional work described above.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Possess a good working knowledge of Microsoft Windows Operating System (preferably Windows 10 and 11), and Microsoft Office Suite of applications
• Previous experience in troubleshooting software installations is an asset.
• Possess strong analytical and organizational skills and the ability to multitask between projects including attention to accuracy and details.
• Ability to work in a geographically dispersed team environment with positive attitude and an appreciation for strong customer service skills.
• Familiarity with Google (Gmail, Docs, Site, Groups) is an asset
• Basis knowledge of network infrastructures including switches, hubs and patch cabling.

Additional Information

The rate of pay for this role at the noted location is $24.00 / hour.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.