Onsite IT Support Engineer Intern — Windows & End-User

RR Donnelley; Warrenville (CT); On-site; USD 27,000 - 39,000; Part time

Job summary

RRD in Warrenville, IL seeks an IT Support Engineer Intern to support end-user computing and asset management within our centralized ITSM environment (ServiceNow).

You will configure endpoints, assist with Windows 10 to 11 upgrades, and maintain asset records as part of refresh initiatives, working onsite with a customer-service mindset. The role runs part-time beginning January 2027, transitioning to full-time in summer.

Qualifications

• Must be pursuing a Bachelor or Masters degree in a related field.
• Excellent communication with clear, audience-appropriate language.
• Strong computer knowledge across Windows/Mac and Office apps.
• Experience troubleshooting software installations is a plus.
• Analytical, organized, and able to multitask in a distributed team.
• Familiarity with Google tools is a plus; basic networking knowledge.

Responsibilities

• Install and configure endpoints following documented processes.
• Support migration from Windows 10 to Windows 11 as directed.
• Provide end-user support adhering to corporate procedures.
• Maintain asset records in the ITSM toolset (ServiceNow).
• Distribute software installs per licensing policies.
• Troubleshoot hardware/software, network, and peripheral issues.

Skills

Communication

End-user support

Team collaboration

Analytical skills

Multitasking

Customer service

Education

Bachelor's or Masters in related field

Tools

ServiceNow

Windows OS

Mac OS

Microsoft Office

Google Workspace

Job description

RRD in Warrenville, IL seeks an IT Support Engineer Intern to support end-user computing and asset management within our centralized ITSM environment (ServiceNow).

You will configure endpoints, assist with Windows 10 to 11 upgrades, and maintain asset records as part of refresh initiatives, working onsite with a customer-service mindset. The role runs part-time beginning January 2027, transitioning to full-time in summer.