Onsite IT Support Engineer – Windows 11 Upgrade

RR Donnelley & Sons; Wheeling (WV); On-site; USD 27,000 - 39,000; Full time

Job summary

RR Donnelley & Sons is seeking a motivated student to join the IT team for Summer, onsite. The role provides end-user computing support to a decentralized user community, including configuration, installation, and deployment of endpoints and assets.

You will contribute to Windows 10 remediation and participate in upgrading fleets to Windows 11. Strong communication and multitasking are essential, with asset tracking in ITSM tools and adherence to corporate policies.

Qualifications

• Pursuing a Bachelor or Master's degree in a related field.
• Strong communication and customer service skills.
• Experience with Windows 10/11, macOS, and Office suite.
• Familiarity with Google Workspace and basic networking concepts.
• Experience troubleshooting software installations is a plus.

Responsibilities

• Install and configure endpoints per documented refresh processes.
• Support migration from Windows 10 to Windows 11 as directed.
• Provide end-user support following ITSM processes and policies.
• Maintain asset records in ServiceNow and asset management systems.
• Distribute software and ensure proper licensing per policy.
• Troubleshoot hardware/software issues, network, and peripherals; close tickets.
• Participate in special projects as assigned.

Skills

Communication

Customer service

Analytical

Multitasking

Teamwork

Attention to detail

Education

Bachelor's or Master's degree in related field

Tools

Windows 10/11

macOS

Microsoft Office

Google Workspace

ServiceNow

Job description

RR Donnelley & Sons is seeking a motivated student to join the IT team for Summer, onsite. The role provides end-user computing support to a decentralized user community, including configuration, installation, and deployment of endpoints and assets.

You will contribute to Windows 10 remediation and participate in upgrading fleets to Windows 11. Strong communication and multitasking are essential, with asset tracking in ITSM tools and adherence to corporate policies.