IT Support Engineer Intern - Windows 10/11 Endpoints Onsite

RRD Company; Warrenville (IL); On-site; USD 27,000 - 39,000; Part time

Job summary

RRD is seeking an IT Support Engineer Intern for our Warrenville, IL office. The internship starts January 2027 as part-time, moving to full-time in the summer. This is an on-site internship with responsibilities spanning end-user computing and asset management.

The role involves configuring endpoints, supporting Windows 10/11 deployments, maintaining ITSM records in ServiceNow, and ensuring software licensing compliance. Strong communication and organization are essential.

Qualifications

• Pursuing a Bachelor or Masters degree in a related field.
• Excellent communication skills and ability to tailor messaging to audience.
• Strong computer knowledge across Windows, Mac, or similar tools.
• Knowledge of Windows OS (preferably 10/11) and Office applications.
• Experience troubleshooting software installations is a plus.
• Strong analytical and organizational skills and ability to multitask.
• Ability to work in a geographically dispersed team environment.
• Familiarity with Google Workspace is a plus.

Responsibilities

• Install and configure endpoints per documented processes.
• Participate in upgrading endpoints from Windows 10 to Windows 11 as directed.
• Provide end user support following documented processes and corporate policies.
• Maintain accurate asset records in the ITSM toolset (ServiceNow).
• Distribute software and applications in line with licensing policies.
• Troubleshoot hardware/software, network, and peripheral issues and close tickets promptly.
• Participate in related duties and special projects.

Skills

End user support

Communication

Multitasking

Team collaboration

Attention to detail

Education

Bachelor or Masters degree in related field

Tools

ServiceNow

Windows 10/11

Microsoft Office Suite

Job description

RRD is seeking an IT Support Engineer Intern for our Warrenville, IL office. The internship starts January 2027 as part-time, moving to full-time in the summer. This is an on-site internship with responsibilities spanning end-user computing and asset management.

The role involves configuring endpoints, supporting Windows 10/11 deployments, maintaining ITSM records in ServiceNow, and ensuring software licensing compliance. Strong communication and organization are essential.