Onsite Staffing Coordinator - Client Success & Operations

Acara Solutions, Inc.; Phoenix (AZ); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Acara Solutions, an Aleron Company, is seeking an Onsite Program Coordinator to oversee staffing operations at a client site. This role covers recruitment, employee management, supplier relations, and client satisfaction while ensuring compliance with policy and contract terms.

As the primary point of contact for the client and contract workers, you will drive service delivery, workforce management, and operational excellence in a hybrid work environment.

Qualifications

• 3+ years of administrative support.
• 3+ years of customer service.
• 3+ years with Microsoft Excel and Office Suite.

Responsibilities

• Develop and execute a customer service and staffing plan aligned with contract terms, client expectations, and company standards.
• Foster and maintain strong client relationships to promote customer satisfaction and identify opportunities for account growth.
• Oversee daily administrative functions including personnel administration, payroll, billing, reporting, and quality compliance activities.
• Manage interactions with associate suppliers, including selection, onboarding, and performance management.
• Ensure compliance with internal security programs and external customer regulations (if applicable).
• Track and meet key performance metrics and benchmarks as defined by the Company.
• Provide timely and accurate reporting on staffing activities, financials, and operational issues to both the client and corporate leadership.
• Administer Vendor Management Systems (VMS) such as Fieldglass; manage job requisitions, candidate submissions, and documentation requirements.
• Regularly engage with contractors to support retention, satisfaction, and performance goals.
• Handle contractor lifecycle processes including orientation, assignment changes, and terminations.

Skills

Administrative support

Customer service

Microsoft Excel

Education

Bachelor's degree in Human Resources, Business, or related field

Tools

Fieldglass

ATS

Vendor Management Systems

Job description

Acara Solutions, an Aleron Company, is seeking an Onsite Program Coordinator to oversee staffing operations at a client site. This role covers recruitment, employee management, supplier relations, and client satisfaction while ensuring compliance with policy and contract terms.

As the primary point of contact for the client and contract workers, you will drive service delivery, workforce management, and operational excellence in a hybrid work environment.