Program Coordinator

Aleron; Phoenix (AZ); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Disability insurance

Life insurance

Vision insurance

401(k)

Flexible work options

Job summary

Acara Solutions, an Aleron company, seeks an Onsite Program Coordinator to oversee staffing operations at a client site in a dynamic, hybrid work environment in Phoenix, AZ. You will manage recruitment, employee relations, supplier interactions, and service delivery to ensure compliance and client satisfaction.

The role requires 3+ years in admin and customer service, with strong Excel skills and experience with VMS/ATS tools. Travel is occasional; in-office days are part of the schedule.

Qualifications

• 3+ years of administrative support.
• 3+ years of customer service.
• 3+ years with Microsoft Excel and familiar with Microsoft Office Suite.

Responsibilities

• Develop and execute a customer service and staffing plan aligned with contract terms, client expectations, and company standards.
• Foster and maintain strong client relationships to promote customer satisfaction and identify opportunities for account growth.
• Oversee daily administrative functions including personnel administration, payroll, billing, reporting, and quality compliance activities.
• Manage interactions with associate suppliers, including selection, onboarding, and performance management.
• Ensure compliance with internal security programs and external customer regulations (if applicable).
• Track and meet key performance metrics and benchmarks as defined by the Company.
• Provide timely and accurate reporting on staffing activities, financials, and operational issues to both the client and corporate leadership.
• Administer Vendor Management Systems (VMS) such as Fieldglass; manage job requisitions, candidate submissions, and documentation requirements.
• Regularly engage with contractors to support retention, satisfaction, and performance goals.
• Handle contractor lifecycle processes including orientation, assignment changes, and terminations.

Skills

Administrative support

Customer service

Excel

Office Suite

Fieldglass

VMS

Education

Bachelor's degree in Human Resources or Business

Tools

Fieldglass

ATS

Job description

About Us:

Join Acara Solutions, an Aleron Company. Aleron is a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we have been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.

At Acara Solutions, we go beyond delivering exceptional service. We are committed to driving meaningful impact through advancing social justice, promoting community engagement, and fostering economic empowerment in the regions we serve. Our mission is to build a global network of skilled, passionate professionals like you, empowering your growth and success every step of the way.

What Acara has to offer:

• Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k).
• Pay: $23-25/hour
• Flexible work options available; minimum of 4 days onsite
• Monday - Friday, 8:00 am to 5:00 pm

Job Summary:

We are seeking a dynamic and customer-focused Onsite Program Coordinator to oversee Acara's staffing operations at a client site. This role is responsible for the full lifecycle of staffing - including recruitment, employee management, supplier relations, and customer satisfaction - while ensuring compliance with company policies and customer requirements. As the primary point of contact for the client and contract employees, you will play a vital role in service delivery, workforce management, and operational excellence.

Essential Duties and Responsibilities:

• Develop and execute a customer service and staffing plan aligned with contract terms, client expectations, and company standards
• Foster and maintain strong client relationships to promote customer satisfaction and identify opportunities for account growth.
• Oversee daily administrative functions including personnel administration, payroll, billing, reporting, and quality compliance activities.
• Manage interactions with associate suppliers, including selection, onboarding, and performance management.
• Ensure compliance with internal security programs and external customer regulations (if applicable).
• Track and meet key performance metrics and benchmarks as defined by the Company.
• Provide timely and accurate reporting on staffing activities, financials, and operational issues to both the client and corporate leadership.
• Administer Vendor Management Systems (VMS) such as Fieldglass; manage job requisitions, candidate submissions, and documentation requirements.
• Regularly engage with contractors to support retention, satisfaction, and performance goals.
• Handle contractor lifecycle processes including orientation, assignment changes, and terminations.

Other Duties:

• Submit periodic reports to management as requested
• Responsible for various other administrative and supervisory duties as directed by Company

Job Requirements

Qualifications and Skills:

Required:

• 3+ years of administrative support
• 3+ years of customer service
• 3+ years with Microsoft Excel and familiar with Microsoft Office Suite.

Preferred:

• Previous experience in the staffing or workforce solutions industry.
• Prior supervisory or managerial experience.
• Bachelor's degree in Human Resources, Business, or a related field.
• Familiarity with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS); Fieldglass experience highly preferred.

Physical Demands, Work Environment, and Travel:

• This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.
• The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.
• Occasional domestic travel may be required to represent the company, based on business needs.

Additional Information:

• This job description is subject to change and may be adjusted to meet the company's needs.
• Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement
• Must have a valid driver's license, a good driving record, and a serviceable vehicle suitable for business

The Aleron family of companies-Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct-are proud to be Equal Employment Opportunity and Affexisting action employers. We consider all qualified applicants for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected characteristic. We encourage and welcome applications from diverse candidates, including those with disabilities. Accommodations are available upon request for individuals participating in all stages of the selection process.

Please note that applicants must be legally authorized to work in the United States. This position does not qualify for F-1 OPT STEM work authorization.

* The compensation rage provided represents our good faith representation of the high and low pay range for this position.