Hybrid HR Program Manager – Staffing & Client Delivery

Acara Solutions, Inc.; Phoenix (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Acara Solutions, an Aleron Company, is seeking a Program Manager to oversee a client’s staffing program, delivering exceptional service and managing hiring, KPI achievement, and contractor relations. The role involves leading an onsite team, coordinating with clients, and ensuring processes align with client requirements.

You will collaborate with client teams, drive service delivery, and manage staff and vendors while handling timekeeping, payroll, and security paperwork as needed.

Qualifications

• 3-5 years of HR and/or staffing experience, with a demonstrated understanding of HR laws, operations, and program management principles.

Responsibilities

• Partner directly with clients to understand their business needs, provide strategic account support, and ensure successful service delivery.
• Develop and maintain strong client relationships through regular communication, issue resolution, and ongoing account management.
• Oversee the day-to-day delivery of program services, focusing on effectively addressing client-specific needs and serving as the primary point of support for customers and contractors.
• Schedule and candidate evaluations.
• Supervise and manage an onsite team of contractors, addressing employee relations issues by conducting thorough investigations, providing policy guidance, and facilitating conflict resolution.

Skills

HR & Staffing Experience

Customer Service

Program Management

Communication

Tools

Office 365 (Excel)

Excel

PowerPoint

Word

Fieldglass

Job description

Acara Solutions, an Aleron Company, is seeking a Program Manager to oversee a client’s staffing program, delivering exceptional service and managing hiring, KPI achievement, and contractor relations. The role involves leading an onsite team, coordinating with clients, and ensuring processes align with client requirements.

You will collaborate with client teams, drive service delivery, and manage staff and vendors while handling timekeeping, payroll, and security paperwork as needed.