Onsite Solutions Specialist: VMI, Vending & Service

MSC Industrial Supply Co.; Phoenix (AZ); On-site; USD 28,000 - 43,000; Full time

Job summary

The Onsite Solutions Specialist at MSC Industrial Supply Co. is a critical role stationed at a large strategic account in Phoenix, AZ.

You will support the customer facility by providing excellent service, assisting with procurement and order placement, and managing MSC ControlPoint Solutions to deliver MSC value. You will collaborate with the account team and vendors to source products, prepare quotes, and resolve on-site issues, ensuring satisfaction, retention, and revenue growth while

Qualifications

• Computer literacy with email, browsers, and Windows OS.
• Strong problem-solving abilities and analytical mindset.
• Excellent customer service and sales skills.
• Strong written and verbal communication abilities.
• Industrial knowledge is preferred.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs.
• Determine optimal sourcing strategies for customer projects with the Category Team to drive savings.
• Participate in customer plant or production meetings and Lean/Six Sigma events.
• Collaborate with the account team to maximize satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with suppliers.
• Provide customer service aligned with MSC standards to ensure satisfaction and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

Computer literacy

Problem-solving

Customer service

Communication

Industrial knowledge

Job description

The Onsite Solutions Specialist at MSC Industrial Supply Co. is a critical role stationed at a large strategic account in Phoenix, AZ.

You will support the customer facility by providing excellent service, assisting with procurement and order placement, and managing MSC ControlPoint Solutions to deliver MSC value. You will collaborate with the account team and vendors to source products, prepare quotes, and resolve on-site issues, ensuring satisfaction, retention, and revenue growth while