Onsite Inventory & Vending Solutions Specialist

MSC Industrial Supply Co.; Memphis Junction (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

MSC Industrial Supply Co. in Memphis, MS seeks an On-Site Service Specialist to deliver exceptional customer service and manage inventory at a large, dedicated customer location. You will support procurement, order placement, and MSC ControlPoint solutions (VMI, vending, crib).

The role emphasizes collaboration with internal and external stakeholders, 6S standards, and on-site engagement to drive value for MSC and its customers.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote customer loyalty through solution support and CARE program.
• Maintain 6S standards across all equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Engage with customer contacts to ensure satisfaction and retention.
• Lead repair and maintenance of vending solution equipment to company standards.
• Collaborate with account teams to enhance satisfaction and identify future projects.

Skills

Excellent customer service

Sales skills

Problem solving

Communication skills

Microsoft Office / computer literacy

Knowledge of MSC solutions

Education

High School Diploma or equivalent

Job description

MSC Industrial Supply Co. in Memphis, MS seeks an On-Site Service Specialist to deliver exceptional customer service and manage inventory at a large, dedicated customer location. You will support procurement, order placement, and MSC ControlPoint solutions (VMI, vending, crib).

The role emphasizes collaboration with internal and external stakeholders, 6S standards, and on-site engagement to drive value for MSC and its customers.