Onsite Inventory & VMI Solutions Specialist

MSC Industrial Direct Co.,Inc.; Greenville (SC); Hybrid; USD 25,000 - 39,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist in Greenville, SC to deliver exceptional customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and the MSC ControlPoint Solutions including VMI, vending, and crib systems. The role emphasizes on-site engagement, solution optimization, collaboration with internal and external stakeholders, and driving MSC's value through reliable service.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Excellent customer service and sales skills.
• Strong problem-solving abilities and communication skills.
• Proficiency in MS Office and general computer literacy.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce and ensure stock levels are maintained.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Lead repair and maintenance of vending solution equipment to company standards.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.

Skills

Customer service

Sales experience

Inventory management

MS Office proficiency

Verbal and written communication

Problem solving

Technical solutions knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist in Greenville, SC to deliver exceptional customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and the MSC ControlPoint Solutions including VMI, vending, and crib systems. The role emphasizes on-site engagement, solution optimization, collaboration with internal and external stakeholders, and driving MSC's value through reliable service.