Onsite Solutions Specialist — Customer Care & VMI

MSC; Merrimack (NH); On-site; USD 27,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an Onsite Solutions Specialist to support a large strategic account at the customer facility.

You will assist with procurement and order placement, manage MSC ControlPoint Solutions (VMI, vending, storeroom) and deliver MSC value through excellent service. The role requires strong communication, problem-solving and sales skills, with travel up to 10% and the ability to lift up to 50 pounds.

Qualifications

• Must have valid driver's license.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds as required.
• This position may require access to ITAR and/or CUI information.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team to drive savings.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.

Skills

Problem solving

Customer service

Communication

Industrial knowledge

Job description

MSC Industrial Supply Co. is seeking an Onsite Solutions Specialist to support a large strategic account at the customer facility.

You will assist with procurement and order placement, manage MSC ControlPoint Solutions (VMI, vending, storeroom) and deliver MSC value through excellent service. The role requires strong communication, problem-solving and sales skills, with travel up to 10% and the ability to lift up to 50 pounds.