Onsite Solutions Specialist: Inventory & Procurement

MSC; Nashua (NH); On-site; USD 27,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an Onsite Solutions Specialist to support large strategic accounts at the customer facility.

You will drive satisfaction by assisting with procurement, order placement, quotes, and Value-Added services such as MSC ControlPoint Solutions (Vending, VMI, Crib). You will collaborate with the account team to optimize sourcing, support plant meetings, and lead Lean/Six Sigma initiatives while maintaining excellent service and strong communication with

Qualifications

• Strong problem-solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Industrial knowledge preferred.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.

Skills

Problem solving

Customer service

Sales skills

Communication skills

Industrial knowledge

Job description

MSC Industrial Supply Co. is seeking an Onsite Solutions Specialist to support large strategic accounts at the customer facility.

You will drive satisfaction by assisting with procurement, order placement, quotes, and Value-Added services such as MSC ControlPoint Solutions (Vending, VMI, Crib). You will collaborate with the account team to optimize sourcing, support plant meetings, and lead Lean/Six Sigma initiatives while maintaining excellent service and strong communication with