Onsite Solutions Specialist I - Customer & VMI

MSC; Bedford (NH); On-site; USD 28,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. in Bedford, NH is seeking an Onsite Solutions Specialist to support large strategic accounts. You will provide excellent service to drive long-term satisfaction, assist customers with procurement and order placement, and manage MSC ControlPoint Solutions.

The role requires a valid driver's license, willingness to travel up to 10%, and the ability to lift up to 50 pounds. Candidates must be authorized to work in the United States; visa sponsorship is not available.

Qualifications

• Valid driver's license required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds as required.
• Authorized to work in the United States; no Visa sponsorship available.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing.
• Manage MSC ControlPoint Solutions including Vendor Managed Inventory, Vending, or Storeroom programs.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with suppliers for effective information sources.

Skills

Problem solving

Customer service

Sales skills

Communication

Industrial knowledge

Job description

MSC Industrial Supply Co. in Bedford, NH is seeking an Onsite Solutions Specialist to support large strategic accounts. You will provide excellent service to drive long-term satisfaction, assist customers with procurement and order placement, and manage MSC ControlPoint Solutions.

The role requires a valid driver's license, willingness to travel up to 10%, and the ability to lift up to 50 pounds. Candidates must be authorized to work in the United States; visa sponsorship is not available.