Onsite Solutions & Inventory Specialist

MSC Industrial Supply Co.; Downers Grove (IL); On-site; USD 31,000 - 45,000; Full time

Job summary

MSC Industrial Supply Co. in Downers Grove, IL is seeking an Onsite Service Specialist to support a large strategic account. The role focuses on delivering excellent customer service, procurement assistance, and order placement to drive long-term satisfaction.

The specialist will manage MSC ControlPoint Solutions (Vending, VMI, Crib), collaborate with the account team, and locate optimal sourcing. A High School Diploma is required, with 2+ years in sales, customer service, or inventory roles;

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• 2+ years inbound/outbound sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant Military experience a plus.
• Metalworking knowledge and experience is a plus but not always required.

Responsibilities

• Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
• Manages the MSC ControlPoint Solutions which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor.
• Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Skills

Customer service

Sales skills

Problem solving

Communication skills

Industrial knowledge

Education

High school diploma

College degree preferred

Tools

MS Office

Job description

MSC Industrial Supply Co. in Downers Grove, IL is seeking an Onsite Service Specialist to support a large strategic account. The role focuses on delivering excellent customer service, procurement assistance, and order placement to drive long-term satisfaction.

The specialist will manage MSC ControlPoint Solutions (Vending, VMI, Crib), collaborate with the account team, and locate optimal sourcing. A High School Diploma is required, with 2+ years in sales, customer service, or inventory roles;