Onsite Inventory & Solutions Specialist

MSC Industrial Direct Co.,Inc.; Washington (MO); Hybrid; USD 28,000 - 39,000; Full time

Job summary

MSC Industrial Supply Co. in Washington, MO seeks an On-Site Service Specialist level 1 to deliver outstanding customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint solutions including VMI, vending, and crib systems, collaborating with internal and external stakeholders to optimize value. Ideal candidates bring 2+ years in customer service or related roles, strong communication, and the ability to lift up to

Qualifications

• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Skills

Customer service

Sales skills

Verbal communication

Written communication

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

MSC Industrial Supply Co. in Washington, MO seeks an On-Site Service Specialist level 1 to deliver outstanding customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint solutions including VMI, vending, and crib systems, collaborating with internal and external stakeholders to optimize value. Ideal candidates bring 2+ years in customer service or related roles, strong communication, and the ability to lift up to