Onsite Soft Services Lead — Elevate Workplace Experience

Jones Lang LaSalle Incorporated; Salem (OR); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Soft Services Lead for our Corvallis site to oversee day-to-day delivery of janitorial, waste, mail, pest control, landscaping, and other employee-facing services. You will lead supplier performance, manage budgets, and coordinate with Facilities, Engineering, and EHS to maintain safety and service quality.

This onsite role reports to the Facilities Manager with a schedule of Monday–Friday, 8:00 AM–5:00 PM.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of 3rd party commercial facilities management, workplace experience services, corporate hospitality, property operations, supplier management, or a related field.
• Demonstrated experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Experience working with budgets, contracts, KPIs, SLAs, work-order systems, and operational reporting.
• Strong organizational, communication, and stakeholder-management skills.
• Ability to analyze operational issues, identify root causes, and implement sustainable solutions.

Responsibilities

• Lead the daily execution and performance of soft services across the Corvallis site.
• Provide operational ownership for applicable services including janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, office and common-area services, and other employee-facing facility services as assigned.
• Ensure service delivery standards are clearly defined, understood, measured, and consistently achieved.
• Serve as the primary escalation point for soft services performance issues.
• Coordinate with Facilities, Engineering, EHS, Security, Workplace Experience, and other functional partners where service responsibilities intersect.

Skills

Facilities management

Vendor management

Budgeting

Stakeholder management

Operational reporting

Service performance

Education

High school diploma or GED

Bachelor's degree in hospitality management or related field

Tools

CMMS

MS Office

Workplace-management software

Job description

Jones Lang LaSalle (JLL) is seeking a Soft Services Lead for our Corvallis site to oversee day-to-day delivery of janitorial, waste, mail, pest control, landscaping, and other employee-facing services. You will lead supplier performance, manage budgets, and coordinate with Facilities, Engineering, and EHS to maintain safety and service quality.

This onsite role reports to the Facilities Manager with a schedule of Monday–Friday, 8:00 AM–5:00 PM.