Onsite Shelter Support Specialist

The People Concern; Lancaster (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

EAP

Job summary

The People Concern in Lancaster is seeking a dedicated Support Specialist to serve as the first point of contact for clients and oversee floor operations 100% onsite at Kensington Campus. The role requires empathy, strong communication, and the ability to manage crises while maintaining client confidentiality.

We offer a community-focused environment with comprehensive benefits and opportunities to contribute to housing and recovery programs.

Qualifications

• High school/GED degree.
• Minimum one year experience in related work.
• Effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to communicate in a language other than English strongly preferred but not required.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Computer literate; able to use computerized database system for information management.
• Ability to work as a team member.
• Able to obtain and maintain Food Handlers, CPR and First Aid certification.
• Demonstrate an ability to take initiative towards continued professional development

Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the site is safe and clean.
• Be visible on the floor at all times and actively engage and welcome clients.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Develop effective, trusting relationships with clients using motivational interviewing and trauma-informed care.
• Intervene during crises to de-escalate situations with safety in mind.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively and in a timely manner with management, peers, and clients.

Skills

Customer service

Critical thinking

Independent work

Team player

Education

High school diploma

Tools

HMIS

Job description

The People Concern in Lancaster is seeking a dedicated Support Specialist to serve as the first point of contact for clients and oversee floor operations 100% onsite at Kensington Campus. The role requires empathy, strong communication, and the ability to manage crises while maintaining client confidentiality.

We offer a community-focused environment with comprehensive benefits and opportunities to contribute to housing and recovery programs.