Onsite Service & Vendor Support Specialist

Experis-US; Durham (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

ManpowerGroup, through its Experis brand, is seeking a Service Support Representative for a Life Sciences/Healthcare client in Durham, NC. The role is on-site and focuses on coordinating vendors and service events to ensure timely, high-quality support.

Responsibilities include escorting vendor engineers, dispatching work orders, reviewing field reports and invoices, and handling high-dollar repairs with proper documentation. 3-month contract, $20–$30/hour.

Qualifications

• High School Diploma.
• 2+ years in professional customer service.
• 2+ years in a customer-facing position.

Responsibilities

• Escort vendor engineers onsite to support equipment services and movement of instruments.
• Dispatch work orders to vendors and confirm service completion and next steps.
• Review field service reports and invoices to ensure financial accuracy and remediation procedures.
• Support problem resolution and escalation at the account with timely service execution.
• Follow procedures for high-dollar repairs, create purchase/order numbers, monitor repairs through completion and follow-up.

Skills

Customer service

English (writing)

Windows

Confidentiality

Education

High School Diploma

Job description

ManpowerGroup, through its Experis brand, is seeking a Service Support Representative for a Life Sciences/Healthcare client in Durham, NC. The role is on-site and focuses on coordinating vendors and service events to ensure timely, high-quality support.

Responsibilities include escorting vendor engineers, dispatching work orders, reviewing field reports and invoices, and handling high-dollar repairs with proper documentation. 3-month contract, $20–$30/hour.