IT Support Specialist

Experis Technology Group; Greensboro (NC); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical and Prescription Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Health Savings Account

Job summary

ManpowerGroup is seeking an IT Support Specialist to join our client’s advanced technology and industrial operations team in Greensboro, NC. This role provides onsite, hands-on support for time-critical incidents affecting engineering, test labs, and office environments.

You will triage, troubleshoot Windows workstations, peripherals, and network connections while maintaining accurate incident records. The ideal candidate will have a service-first mindset, strong communication, and the ability

Qualifications

• Demonstrated experience providing onsite deskside or field IT support in a business-critical environment.
• Strong troubleshooting capability across Windows clients, PCs/laptops, peripherals, software, user access, and network connectivity.
• Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
• Experience using IT service-management tools and working within incident, request, change, and problem-management processes.
• Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents, with clear written and verbal communication in English.

Responsibilities

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, determine business impact and urgency, restore service where possible, and elevate promptly to the correct resolver team.
• Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access issues, connectivity, and local infrastructure dependencies.
• Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
• Maintain accurate incident, request, asset, and work‑log information in designated service-management tools while providing timely status updates during critical incidents.

Skills

Onsite IT support

Windows troubleshooting

Network connectivity

ITSM tools

English communication

Tools

ITSM tools

Job description

Our client, an advanced technology and industrial operations team, is seeking a IT Support Specialist to join their team. As a IT Support Specialist, you will be part of the onsite IT support function supporting engineering, test, lab, and office environments. The ideal candidate will have a service-first mindset, strong time-critical troubleshooting skills, and disciplined communication/documentation habits that will align successfully in the organization.

Job Title: IT Support Specialist

Location: Greensboro, North Carolina

Pay Range: $21.11

What's the Job?

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, determine business impact and urgency, restore service where possible, and elevate promptly to the correct resolver team.
• Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access issues, connectivity, and local infrastructure dependencies.
• Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
• Maintain accurate incident, request, asset, and work‑log information in designated service-management tools while providing timely status updates during critical incidents.

What's Needed?

• Demonstrated experience providing onsite deskside or field IT support in a business‑critical environment.
• Strong troubleshooting capability across Windows clients, PCs/laptops, peripherals, software, user access, and network connectivity.
• Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
• Experience using IT service‑management tools and working within incident, request, change, and problem‑management processes.
• Ability to assess urgency, manage competing priorities, and remain effective during high‑impact incidents, with clear written and verbal communication in English.

What's in it for me?

• Be the local technical contact who restores service quickly and keeps engineering and test operations moving.
• Work directly with end users, onsite technicians, service desks, and global infrastructure teams to resolve issues end‑to‑end.
• Contribute to secure, reliable IT services by following security, safety, change‑management, and site‑access requirements.
• Improve recurring support processes by documenting solutions, identifying patterns, and recommending practical stability enhancements.
• Own the full lifecycle of urgent troubleshooting—from initial diagnosis through resolution or confirmed handoff.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.