Service Support Representative

Experis-US; Durham (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

ManpowerGroup, through its Experis brand, is seeking a Service Support Representative for a Life Sciences/Healthcare client in Durham, NC. The role is on-site and focuses on coordinating vendors and service events to ensure timely, high-quality support.

Responsibilities include escorting vendor engineers, dispatching work orders, reviewing field reports and invoices, and handling high-dollar repairs with proper documentation. 3-month contract, $20–$30/hour.

Qualifications

• High School Diploma.
• 2+ years in professional customer service.
• 2+ years in a customer-facing position.

Responsibilities

• Escort vendor engineers onsite to support equipment services and movement of instruments.
• Dispatch work orders to vendors and confirm service completion and next steps.
• Review field service reports and invoices to ensure financial accuracy and remediation procedures.
• Support problem resolution and escalation at the account with timely service execution.
• Follow procedures for high-dollar repairs, create purchase/order numbers, monitor repairs through completion and follow-up.

Skills

Customer service

English (writing)

Windows

Confidentiality

Education

High School Diploma

Job description

Our client, Life Sciences/Healthcare is seeking a Service Support Representative to join their team. As a Service Support Representative, you will be part of the Service Support team supporting onsite service activities and vendor coordination. The ideal candidate will have strong customer service focus, reliable follow-through, and the ability to handle confidential information with care, which will align successfully in the organization.

Job Title: Service Support Representative

Location: Durham, NC (100% on site)

Pay Range: $20 to $30

Duration: 3 Month contract

What's the Job?

Escort vendor engineers onsite to support equipment services, ensuring smooth movement to and from instruments throughout the day. Dispatch work orders to vendors and follow up to confirm service completion and next steps. Obtain and review field service reports and invoices to support financial accuracy, technical remediation procedures, and completeness. Support problem resolution and escalation at the account as needed, including timely, accurate, and high-quality service event execution. Follow established procedures for high-dollar repairs, including creating required high-dollar purchase/order numbers and monitoring repairs through completion and call follow-up.

What's Needed?

High School Diploma. 2+ years of experience in a professional customer service role and 2+ years in a customer-facing position. Proficient PC skills and the ability to effectively use Windows-based software. Ability to read, write, and speak English. Demonstrated success in a customer-facing position with a high level of confidentiality.

What's in it for me?

Opportunity to support critical onsite service work by coordinating vendors and ensuring documentation accuracy. Clear, established procedures to guide high-dollar repair workflows and service escalations. Chance to build positive, professional relationships with clients and service vendors while supporting continuous improvement. Role focused on timeliness, quality, and customer allegiance using survey results. Potential to extend and conversion is possible depending on hiring manager needs and performance. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay.

About ManpowerGroup

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.