Onsite IT Support Specialist for Engineering & Lab Ops

Experis Technology Group; Greensboro (NC); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical and Prescription Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Health Savings Account

Job summary

ManpowerGroup is seeking an IT Support Specialist to join our client’s advanced technology and industrial operations team in Greensboro, NC. This role provides onsite, hands-on support for time-critical incidents affecting engineering, test labs, and office environments.

You will triage, troubleshoot Windows workstations, peripherals, and network connections while maintaining accurate incident records. The ideal candidate will have a service-first mindset, strong communication, and the ability

Qualifications

• Demonstrated experience providing onsite deskside or field IT support in a business-critical environment.
• Strong troubleshooting capability across Windows clients, PCs/laptops, peripherals, software, user access, and network connectivity.
• Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
• Experience using IT service-management tools and working within incident, request, change, and problem-management processes.
• Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents, with clear written and verbal communication in English.

Responsibilities

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, determine business impact and urgency, restore service where possible, and elevate promptly to the correct resolver team.
• Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access issues, connectivity, and local infrastructure dependencies.
• Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
• Maintain accurate incident, request, asset, and work‑log information in designated service-management tools while providing timely status updates during critical incidents.

Skills

Onsite IT support

Windows troubleshooting

Network connectivity

ITSM tools

English communication

Tools

ITSM tools

Job description

ManpowerGroup is seeking an IT Support Specialist to join our client’s advanced technology and industrial operations team in Greensboro, NC. This role provides onsite, hands-on support for time-critical incidents affecting engineering, test labs, and office environments.

You will triage, troubleshoot Windows workstations, peripherals, and network connections while maintaining accurate incident records. The ideal candidate will have a service-first mindset, strong communication, and the ability