Onsite Service Team Lead, Engineering & Maintenance

Edwards Vacuum; Arizona; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Edwards Vacuum is seeking an On-site Service Engineer Team Lead to supervise semi-routine preventative maintenance of products per defined schedules and procedures at customer sites. You will coordinate a team, ensure documentation, and act as the primary contact for Installation Qualification issues.

The role requires leadership experience, strong organizational skills, and the ability to work onsite with clients, while interfacing with Edwards’ technical and management teams to drive

Qualifications

• AS degree or 4+ years' related technical experience (i.e., military, electromechanical devices, comms).
• 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.
• Knowledge in Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.
• Strong proven leadership skills.
• Excellent organization, prioritizing, multi-tasking and customer service skills.

Responsibilities

• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision as needed from senior technical experts or project management.
• Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.
• Assists with failure analysis by providing information on mode of failure on each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from supervisor and completes other duties as assigned.

Skills

Leadership

Organization

Multi-tasking

Customer service

Education

AS degree or equivalent

Job description

Edwards Vacuum is seeking an On-site Service Engineer Team Lead to supervise semi-routine preventative maintenance of products per defined schedules and procedures at customer sites. You will coordinate a team, ensure documentation, and act as the primary contact for Installation Qualification issues.

The role requires leadership experience, strong organizational skills, and the ability to work onsite with clients, while interfacing with Edwards’ technical and management teams to drive