Onsite Service Engineer - Tech Repairs & Customer Solutions

Edwards Vacuum; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Flexible working arrangements

Career advancement opportunities

Global training and mentorship

Employee assistance

Job summary

Edwards Vacuum is seeking an Onsite Service Engineer to deliver expert repair and service for our technology solutions, ensuring safety, performance and instrument longevity for customers. You will report to the Site Manager and perform inspections, installations, troubleshooting, and documentation to prevent downtime.

As the on-site contact, you will provide service recommendations and address customer needs promptly while maintaining strong collaboration with the team and complying with safety

Qualifications

• 1–3 years of relevant technical field experience with customer-facing duties.
• Fluency in written and spoken English.
• High School Diploma or AS degree/military equivalent preferred.
• Ability to troubleshoot and escalate when needed.
• Strong customer focus and timely service delivery.
• Documentation and reporting skills.
• Willingness to learn and coach others.

Responsibilities

• Report to the Site Manager.
• Inspect, service, troubleshoot, and repair systems to prevent downtime.
• Perform installations, ensure safety, and document activities.
• Be on-site contact, providing recommendations and addressing customer needs.

Skills

Customer-facing experience

English communication

Problem solving

Coaching teammates

Collaboration

Safety compliance

Documentation/report writing

Technical reading

Self-directed

Education

High School Diploma

AS degree or military equivalent preferred

Job description

Edwards Vacuum is seeking an Onsite Service Engineer to deliver expert repair and service for our technology solutions, ensuring safety, performance and instrument longevity for customers. You will report to the Site Manager and perform inspections, installations, troubleshooting, and documentation to prevent downtime.

As the on-site contact, you will provide service recommendations and address customer needs promptly while maintaining strong collaboration with the team and complying with safety