On-Site Print & Mailroom Specialist

Ricoh; Kingsport (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Fast-paced environment

Hands-on technology

Team culture

Job summary

Ricoh is seeking a Senior On-Site Service Specialist to operate high‑volume print, copy, and production equipment, continually delivering quality results, troubleshooting issues, and coordinating resolutions to keep client operations running smoothly at on‑site locations.

You will provide exceptional customer service by handling requests, answering questions, managing inventory, and supporting mail, sorting, and distribution tasks, while promoting a safe, organized, and efficient work

Qualifications

• High School Diploma or GED.
• At least 1 year of experience in a customer service, administrative, production, or office support role.
• Strong computer skills, including Microsoft Office.
• Excellent communication and problem-solving abilities.

Responsibilities

• Operate high-volume print, copy, and production equipment to deliver quality results.
• Troubleshoot equipment issues and coordinate resolutions to keep operations running smoothly.
• Provide exceptional customer service by managing requests, answering questions, and ensuring client satisfaction.
• Manage inventory, maintain records, and support mail, sorting, and distribution services.
• Assist with meeting room setups, reception support, and other on-site operational needs.
• Promote a safe, organized, and efficient work environment.

Skills

Customer service

Office administration

MS Office

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ricoh is seeking a Senior On-Site Service Specialist to operate high‑volume print, copy, and production equipment, continually delivering quality results, troubleshooting issues, and coordinating resolutions to keep client operations running smoothly at on‑site locations.

You will provide exceptional customer service by handling requests, answering questions, managing inventory, and supporting mail, sorting, and distribution tasks, while promoting a safe, organized, and efficient work