Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Knoxville (IA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in Knoxville, IA, to deliver outstanding customer service and manage inventory at large customer locations.

You will support procurement, ordering, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems, while engaging with stakeholders to maximize value. The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external partners.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Skills

Customer service

Sales experience

Microsoft Office

Salesforce SFDC

Technical solutions knowledge

Education

High School Diploma or equivalent

Tools

Salesforce SFDC

Microsoft Office

Routing software

Inventory management systems

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in Knoxville, IA, to deliver outstanding customer service and manage inventory at large customer locations.

You will support procurement, ordering, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems, while engaging with stakeholders to maximize value. The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external partners.