Onsite Service & Inventory Solutions Specialist

MSC

West Des Moines (IA)

On-site

USD 28,000 - 30,000

Full time

13 days ago

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Job summary

MSC Industrial Supply Co. seeks an On-Site Service Specialist level 1 based in the Knoxville, IA area. This full-time role delivers exceptional customer service and manages MSC ControlPoint Solutions at large customer locations, including VMI, vending, and storeroom programs.

You will drive solution optimization and collaborate with internal and external stakeholders. The position requires at least a high school diploma and 2+ years in customer service, sales, or inventory roles, with strong

Qualifications

High School Diploma or equivalent required.
Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
Knowledge of technical customer solutions.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (MS Office).

Responsibilities

Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
Perform ordering, product put-away, and inventory optimization.
Engage with customer contacts to ensure solution retention and satisfaction.
Log daily activities in Salesforce (SFDC).
Maintain appropriate stock levels and restock products as needed.
Mentor and guide less experienced associates to promote MSC culture.