Onsite Inventory & Vending Solutions Specialist I

MSC; Urbandale (IA); On-site; USD 28,000 - 30,000; Full time

Job summary

MSC Industrial Supply Co. seeks an On-Site Service Specialist Level 1 to deliver top-tier customer service and manage inventory at large customer locations. You will support procurement, order placement, and MSC ControlPoint solutions including VMI and vending systems.

The role requires strong communication, problem-solving, and a track record of success in customer service or sales, with ability to work on-site at Knoxville, IA or nearby locations. Competitive pay and benefits offered.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Excellent customer service and sales skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.

Skills

Customer Service

Sales Experience

Inventory Management

Problem Solving

Education

High School Diploma or equivalent

Two years related experience

Tools

Salesforce (SFDC)

Microsoft Office

Job description

MSC Industrial Supply Co. seeks an On-Site Service Specialist Level 1 to deliver top-tier customer service and manage inventory at large customer locations. You will support procurement, order placement, and MSC ControlPoint solutions including VMI and vending systems.

The role requires strong communication, problem-solving, and a track record of success in customer service or sales, with ability to work on-site at Knoxville, IA or nearby locations. Competitive pay and benefits offered.