Onsite Inventory & Solutions Specialist

MSC; Altoona (IA); On-site; USD 28,000 - 30,000; Full time

Job summary

MSC Industrial Supply Co. in Altoona, IA is seeking an On-Site Service Specialist I to deliver exceptional customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and oversee MSC ControlPoint solutions including Vending, VMI, and Crib systems. Log daily activities in Salesforce, maintain 6S standards, and collaborate with account teams to drive loyalty and growth.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.

Skills

Telephone sales

Outside sales

Inventory management

Customer service

Communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

MSC Industrial Supply Co. in Altoona, IA is seeking an On-Site Service Specialist I to deliver exceptional customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and oversee MSC ControlPoint solutions including Vending, VMI, and Crib systems. Log daily activities in Salesforce, maintain 6S standards, and collaborate with account teams to drive loyalty and growth.