Onsite Service Dispatch Specialist - Schedule & Support

Kelso Building Services; Town of Ogden (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Kelso Building Services in Ogden, New York is seeking a highly organized dispatcher to join our team in the Ogden office. This onsite role serves as the central point of contact for customers and field technicians, coordinating service requests and ensuring schedules are accurate and completed on time.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is dedicated to delivering an exceptional customer experience.

Qualifications

• Experience in service coordination or dispatching
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with scheduling software and Microsoft Office

Responsibilities

• Schedule service appointments for field technicians
• Coordinate daily field technician schedules and requests
• Communicate with customers about availability and updates
• Provide job details and documentation to technicians
• Enter and maintain service records and work orders
• Balance workloads and assist with scheduling priorities
• Resolve scheduling conflicts professionally
• Support reporting and operational tracking

Skills

Scheduling

Customer service

Organization

Communication

Tools

Scheduling software

Microsoft Office

Web-based systems

Job description

Kelso Building Services in Ogden, New York is seeking a highly organized dispatcher to join our team in the Ogden office. This onsite role serves as the central point of contact for customers and field technicians, coordinating service requests and ensuring schedules are accurate and completed on time.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is dedicated to delivering an exceptional customer experience.