Onsite HVAC Dispatch Specialist

Kelso Industries; Ogden (UT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits package

PTO

Job summary

Kelso Industries is seeking two onsite Dispatchers for their Ogden office. The Dispatcher will coordinate and dispatch Service Technicians to customer locations, managing service calls efficiently. Successful candidates will have strong organizational and communication skills, with 1-2 years of experience in dispatching or customer service roles, preferably in the HVAC sector.

The role includes optimizing technician routes, maintaining detailed records, and ensuring high-quality customer service. Competitive compensation and comprehensive benefits package offered.

Qualifications

• 1-2 years of prior experience in dispatching or customer service roles, preferably in HVAC or construction.
• Ability to work under pressure.
• Familiarity with building automation controls systems is a plus.

Responsibilities

• Schedule and dispatch Service Technicians to customer locations.
• Take customer calls, schedule appointments, and provide service information.
• Maintain accurate records of service calls and appointments.
• Optimize routes for technicians to maximize productivity.
• Address customer complaints and issues in a timely manner.

Skills

Strong organizational skills

Excellent communication skills

Problem-solving skills

Basic computer skills

Job description

Kelso Industries is seeking two onsite Dispatchers for their Ogden office. The Dispatcher will coordinate and dispatch Service Technicians to customer locations, managing service calls efficiently. Successful candidates will have strong organizational and communication skills, with 1-2 years of experience in dispatching or customer service roles, preferably in the HVAC sector.

The role includes optimizing technician routes, maintaining detailed records, and ensuring high-quality customer service. Competitive compensation and comprehensive benefits package offered.