Dispatcher

Kelso Industries; Ogden (UT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits package

PTO

Job summary

Kelso Industries is seeking two onsite Dispatchers for their Ogden office. The Dispatcher will coordinate and dispatch Service Technicians to customer locations, managing service calls efficiently. Successful candidates will have strong organizational and communication skills, with 1-2 years of experience in dispatching or customer service roles, preferably in the HVAC sector.

The role includes optimizing technician routes, maintaining detailed records, and ensuring high-quality customer service. Competitive compensation and comprehensive benefits package offered.

Qualifications

• 1-2 years of prior experience in dispatching or customer service roles, preferably in HVAC or construction.
• Ability to work under pressure.
• Familiarity with building automation controls systems is a plus.

Responsibilities

• Schedule and dispatch Service Technicians to customer locations.
• Take customer calls, schedule appointments, and provide service information.
• Maintain accurate records of service calls and appointments.
• Optimize routes for technicians to maximize productivity.
• Address customer complaints and issues in a timely manner.

Skills

Strong organizational skills

Excellent communication skills

Problem-solving skills

Basic computer skills

Job description

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Job Summary

We are seeking two onsite dispatchers to work in our Ogden office. The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services. This role requires excellent communication skills, the ability to multitask, and a customer-oriented approach.

Compensation

Compensation is $18-22 per hour, depending on experience.

Key Responsibilities

• Coordinate and Dispatch Technicians: Schedule and dispatch Service Technicians to customer locations based on service requests and urgency.
• Customer Interaction: Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
• Communication: Ensure technicians have the necessary information and resources to complete their tasks.
• Record Keeping: Maintain accurate records of service calls, appointments, and customer information.
• Routing: Optimize routes for technicians to maximize productivity and minimize travel time.
• Problem Resolution: Address and resolve customer complaints and issues in a timely and professional manner.
• Reporting: Assist in preparing reports related to job status, daily activities, and dispatched calls.
• Collaboration: Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.

Qualifications

• Experience: 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
• Skills: Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
• Knowledge: Familiarity with building automation controls systems and terminology is a plus.

Additional Requirements

• Ability to remain calm and composed, especially in emergency situations.
• Customer-oriented approach with a focus on delivering high‑quality service.

What You’ll Get

• Competitive hourly pay
• Comprehensive benefits package
• PTO

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here You Will Experience

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well‑being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.