Onsite Service Desk Technician – Fall River

TEKsystems; Fall River (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

TEKsystems is seeking a Service Desk professional for 100% onsite support with our Fall River, MA client. You will handle phone, email and chat interactions, perform remote troubleshooting, password resets, and hardware support on-site.

The role expects 1-3 years in service desk, experience with Jira, Active Directory, Office 365 and Windows 10/11. This contract-to-hire position offers training and growth opportunities in a fully on-site environment in Fall River, MA.

Qualifications

• 1-3 years of Service Desk experience
• Experience with Jira
• 1-3 years Active Directory, Office 365 and Windows 10/11

Responsibilities

• Provide primarily phone, email and chat support.
• Handle fixes over the phone and remote into user machines.
• Perform password resets and basic troubleshooting for end users.
• Support hardware on-site and work 100% on-site in Fall River, MA.

Skills

Service Desk

Active Directory

Office 365

Windows 10/11

Tools

Jira

Job description

TEKsystems is seeking a Service Desk professional for 100% onsite support with our Fall River, MA client. You will handle phone, email and chat interactions, perform remote troubleshooting, password resets, and hardware support on-site.

The role expects 1-3 years in service desk, experience with Jira, Active Directory, Office 365 and Windows 10/11. This contract-to-hire position offers training and growth opportunities in a fully on-site environment in Fall River, MA.