Service Desk

TEKsystems; Fall River (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

TEKsystems is seeking a Service Desk professional for 100% onsite support with our Fall River, MA client. You will handle phone, email and chat interactions, perform remote troubleshooting, password resets, and hardware support on-site.

The role expects 1-3 years in service desk, experience with Jira, Active Directory, Office 365 and Windows 10/11. This contract-to-hire position offers training and growth opportunities in a fully on-site environment in Fall River, MA.

Qualifications

• 1-3 years of Service Desk experience
• Experience with Jira
• 1-3 years Active Directory, Office 365 and Windows 10/11

Responsibilities

• Provide primarily phone, email and chat support.
• Handle fixes over the phone and remote into user machines.
• Perform password resets and basic troubleshooting for end users.
• Support hardware on-site and work 100% on-site in Fall River, MA.

Skills

Service Desk

Active Directory

Office 365

Windows 10/11

Tools

Jira

Job description

TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Fall River area. They offer great training, growth and more. See the top skills below...

• 1-3 years of Service Desk
• Experience with Jira
• 1-3 years Active Directory, Office 365 and Windows 10/11

Description

Our client is looking for a Service Desk that will provide primarily phone support, email and chat. This includes but is not limited to handling fixes over the phone, remote into machines, password resets and more. They will be taking about 30-35 calls, chats, emails daily to troubleshoot issues for end users. They will also support hardware in person and will be 100% on site.

Job Type & Location

This is a Contract to Hire position based out of Fall River, MA.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Fall River,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.