Hybrid IT Service Desk Pro | Windows, M365 & VPN

ManpowerGroup; Topeka (KS); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule

Experis benefits for contractemployees

Job summary

ManpowerGroup's client in Topeka, KS is seeking a Service Desk Analyst to support the End User Experience & Operations team. The role is hybrid (minimum one day on-site) with a pay range of $22.00–$24.50/hr and a 12-month contract with Experis benefits for contractors.

The successful candidate will troubleshoot Windows 10/11, Microsoft 365, iPads, Citrix, VPN, and connectivity issues, manage onboarding and MFA, and document tickets in ServiceNow.

Qualifications

• 2+ years in service desk, help desk, or desktop support.
• Experience with ServiceNow, Microsoft 365, and AD/Entra ID.
• Strong communication with technical and non-technical users.
• U.S. citizenship and ability to pass background check and drug screen.
• Valid driver's license and residence within 60 minutes of Topeka, KS.

Responsibilities

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns.
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues.
• Handle onboarding, access provisioning, password resets, and MFA enrollment.
• Document and manage tickets in ServiceNow within established service levels.
• Participate in a rotating after-hours on-call schedule.

Skills

Customer service

Troubleshooting

Communication

Tools

ServiceNow

Microsoft 365

Active Directory

Entra ID

Job description

ManpowerGroup's client in Topeka, KS is seeking a Service Desk Analyst to support the End User Experience & Operations team. The role is hybrid (minimum one day on-site) with a pay range of $22.00–$24.50/hr and a 12-month contract with Experis benefits for contractors.

The successful candidate will troubleshoot Windows 10/11, Microsoft 365, iPads, Citrix, VPN, and connectivity issues, manage onboarding and MFA, and document tickets in ServiceNow.