Onsite Help Desk Analyst: Windows & Microsoft 365 Support

Premier Inn Hotels LLC (UAE); Topeka (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

OTSI is seeking a Help Desk Analyst 1 for our Topeka, KS onsite team. You will be the first point of contact for IT incidents and service requests, providing remote and hands-on support for hardware, software, and mobility across the enterprise.

Ideal candidates will have 2+ years of service desk experience, strong communication skills, and familiarity with Windows, Microsoft 365, Citrix, and ServiceNow. This role includes after-hours on-call rotation and opportunities to contribute to process

Qualifications

• Requires at least two years of end-user support experience.
• Experience in a large corporate or utility environment preferred.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft or ITIL Foundations are a plus.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Provide remote and hands-on support for hardware, software, and mobility.
• Troubleshoot Windows, M365, Citrix, and VPN issues in ServiceNow.
• Document and track incidents to meet SLAs and improve service delivery.
• Assist with onboarding, password resets, MFA enrollment, and access provisioning.

Skills

Interpersonal skills

Communication skills

Problem-solving

Time management

Teamwork

Self-motivation

Tools

ServiceNow

Windows 10/11

Microsoft 365

Citrix

Azure AD / MFA

VPN / Networking basics

Job description

OTSI is seeking a Help Desk Analyst 1 for our Topeka, KS onsite team. You will be the first point of contact for IT incidents and service requests, providing remote and hands-on support for hardware, software, and mobility across the enterprise.

Ideal candidates will have 2+ years of service desk experience, strong communication skills, and familiarity with Windows, Microsoft 365, Citrix, and ServiceNow. This role includes after-hours on-call rotation and opportunities to contribute to process