Hybrid Service Desk Analyst (1 Onsite Day) | Enterprise IT Support

Experis Austria; Topeka (KS); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Access to Experis benefits forcontract

Job summary

Experis Austria is seeking a Service Desk Analyst for a major Kansas energy utility in Topeka, KS. The role provides frontline IT support to employees, contractors, and interns, handling incidents, access provisioning, and onboarding.

You will troubleshoot Windows laptops, Microsoft 365, Citrix, VPN, and mobile devices, document tickets in ServiceNow, and participate in a rotating on-call schedule. Hybrid work requires 1 day onsite weekly.

Qualifications

• 2+ years in a service desk, help desk, or desktop support.
• Experience with ServiceNow, Microsoft 365, and Active Directory/Entra ID.
• Excellent communication with tech and non-technical users.
• U.S. citizenship and ability to pass background check and drug screen.
• Valid driver's license and residence within 60 minutes of Topeka, KS.

Responsibilities

• Serve as first point of contact for IT incidents and service requests.
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues.
• Handle onboarding, access provisioning, password resets, and MFA enrollment.
• Document and manage tickets in ServiceNow within established service levels.
• Participate in a rotating after-hours on-call schedule.

Skills

Strong communication

Customer service

Troubleshooting

Tools

ServiceNow

Microsoft 365

Active Directory / Entra ID

Job description

Experis Austria is seeking a Service Desk Analyst for a major Kansas energy utility in Topeka, KS. The role provides frontline IT support to employees, contractors, and interns, handling incidents, access provisioning, and onboarding.

You will troubleshoot Windows laptops, Microsoft 365, Citrix, VPN, and mobile devices, document tickets in ServiceNow, and participate in a rotating on-call schedule. Hybrid work requires 1 day onsite weekly.